Shipping and returns
Package shipment
As a general rule, packages are dispatched within 24/72 hours after receipt of payment.
Shipping costs include handling and packaging costs, as well as postal charges. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each order individually. We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items.
Returns
Unfortunately our products come factory sealed and unsealed from the factory. We are unable to accept returns as once the products have been opened, the product's shelf life begins.
If you have any questions you can contact us in our contact form.
Moneda
Las compras realizadas en el comercio electrónico se realizan en euros.
Privacy
DATA CONTROLLER
This legal notice and information regulates the use of the service of the Internet portal under the domain: https://refan.com/
In compliance with the duty of information established by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that this website is owned by:
Refan Quality S.L. (Data Controller), with NIF B42767632, and tax domicile at C/ Reyes Católicos 23 Bajo - 01002 - VITORIA (ÁLAVA).
Contact details:
Telephone: 670724355
e-Mail: info@refan.es
OBJECT
The Data Controller makes this document available to users in order to comply with the provisions of current Data Protection regulations, and in the context of the new regulatory framework established by virtue of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the "GDPR"), and the national regulation Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, the "LOPDGDD"), as well as informing all users of the website regarding the conditions of use of the same.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable.
The Controller reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of these obligations, with publication on the Controller's website being understood to be sufficient.
RESPONSIBILITY
The Responsible party is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to the same.
IP ADDRESSES
The website servers may automatically detect the IP address and domain name used by the user.
An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file, duly registered, which allows the subsequent processing of the data in order to obtain purely statistical measurements that make it possible to know the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.
LINKS POLICY
From this website it is possible that you may be redirected to contents of third party websites. Given that The Responsible cannot always control the contents introduced by third parties on their websites, the Responsible does not assume any type of responsibility with respect to said contents. In any case, El Responsable declares that it will immediately remove any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.
The Controller is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the website of the Controller. Nevertheless, and in compliance with the provisions of art. 11 and 16 of the LSSICE, The Responsible is at the disposal of all users, authorities and security forces, actively collaborating in the removal or blocking of all content that could affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
This website has been checked and tested to ensure that it functions correctly. In principle, it can be guaranteed to function correctly 365 days a year, 24 hours a day. However, The Responsible does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.
DATA PROTECTION
The Controller is deeply committed to complying with the provisions of current data protection regulations, and in the context of the new regulatory framework established under the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the "GDPR"), and the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter, the "LOPDGDD").
Likewise, the Data Controller informs you that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request your consent to the processing of your data for commercial purposes at all times.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the Responsible Party or, where applicable, it has a licence or express authorisation from the authors.
All the contents of the website are duly protected by intellectual and industrial property regulations.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, requires in any case the prior written authorisation of the Responsible. Any use not previously authorised by the Controller shall be considered a serious breach of the intellectual or industrial property rights of the author.
The designs, logos, text and/or graphics not belonging to the provider and which may appear on the website belong to their respective owners, and they themselves are responsible for any possible controversy that may arise in relation to them. In any case, El Responsable has the express and prior authorisation of the same.
The Controller expressly authorises third parties to redirect directly to the specific contents of the website, and in any case must redirect to the home page of the website of the Controller.
The Responsible recognises the corresponding intellectual and industrial property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the Responsible for them, nor any endorsement, sponsorship or recommendation on its part.
For all those images in which the design software allows it, the corresponding references to the authorship and corresponding licence have been included.
To make any comments regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so in writing or by e-mail as indicated in the heading.